Problems with hotmail, outlook, msn and live e-mails

Monday, 16 November 2020  |  Admin

We are aware of a problem on the Natroma website, whereby hotmail, outlook, live and msn e-mails are bouncing. ��

This affects any e-mails we are sending to confirm orders and send shipping updates. Where we are aware of a bounced e-mail, we are re-sending via a naturalsoapworks e-mail account.

We just want to reassure everyone that the website is working fine and that orders are arriving safely, so it's just the confirmation messages that are going astray.

For the time being, where possible, we'd be grateful if customers could try to use other e-mail accounts (gmail etc) for order correspondence.

We are working to resolve this problem asap, and apologise for any inconvenience.