Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


A cookie is a small file that's placed on your computer.  This website uses a couple of cookies to identify which pages are being used.  The first cookie allow you to place items in the shopping basket and continue browsing the shop.  At the end of the session this cookie is deleted.  The second cookie allows you to save information on this website (such as items in a basket or wish lists), and is automatically deleted after 12 months.   Both of these cookies are there to make your shopping experience easier.  We may also use traffic log cookies to monitor which pages are being used.  This allows us to improve our website and ensure you have a better customer experience.   Cookies do not give us access to any information on your computer, or personal data other than the information you choose to share with us when you register for a Natroma account. You can choose to accept or decline cookies by adjusting your browser settings. 

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Phone Number

The Information We DONT Collect:

Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order - e.g. supplying contact details to a delivery courier so you will be advised of delivery timing.  We use the information you provide about someone else (I.e. direct deliveries of gift orders) when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

We never sell your personal information.  We never share your information with other companies for marketing purposes.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We offer secure “https” protection across our website.  This SSL encryption means your data is protected when it is exchanged between your web browser and the payment systems we use.  Our website collects only the basic information required to process your order.  We do not ask you to enter any payment/card  details on our website, so these details are securely processed by our payment processors:  Worldpay and Paypal. 

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by sending us an e-mail or visiting our contact page.  You can also log in to your account and amend your personal details at any time.  We can also correct factual errors in your personally identifiable information by sending us a request that identifies an error. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.  If you have any concerns, please don't hesitate to contact us, we'll be happy to help.

How to unsubscribe to e-mails/our newsletters

We do not send many e-mail newsletters, and to receive these you need to opt in to our mailing list.  We do not bombard you with messages, but periodically send an update about new product launches, special offers, changes to our opening hours and product information.  At the foot of each message, there is the option to unsubscribe from the list.  In the meantime if you would like us to remove your details, so you no longer receive e-mails or newsletters from us, please click here: unsubscribe

Closing your account

You can close your Natroma account at any time, but please be aware that we are required by HMRC to keep records of any transactions for a period of 7 years.  So even if we remove your contact details from our mailing list, by law we will retain a record of your information and orders for this purpose.  Please contact us if you have any queries or would like a copy of the account information we hold.  We do not charge for this, but will need to ask you some questions to confirm your identity before releasing any information.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us.