Natroma is attending Birmingham's Christmas in Cathedral Square Market, so the shop is closed between 25th November - 11th December 2024.  Website orders will be delayed, but are being processed periodically in the date order received and by shipping priority.  For urgent orders please upgrade the shipping method, since orders with free Standard shipping will be delayed until w/c 9th December 2024.  Sorry for any inconvenience.  

Earn Loyalty Points when you purchase Natroma skincare!

When you order from us and create a Natroma account, you'll automatically join our Natroma Club loyalty scheme.

You'll earn points on purchases so you can enjoy and discount from us - it's our way of saying a little 'thank you' for your loyalty and valued custom.

For every £1 you spend on eligible products, you'll receive 1 Loyalty Point.  You can redeem them against your next order or save them up for future orders.   When you sign into your account, you'll be able to see your current Natroma Club loyalty points balance.

You'll be told how many points you've been awarded at the checkout and in your confirmation email, or when you sign into your account and click the "Order Information" tab.

To earn or redeem points you must be logged in to your account before checking out an order. To redeem your points, simply tick "Use Points" box in the checkout basket and the discount will be applied to your order before you pay. Points must be redeemed within 12 months, otherwise they'll be lost.

NATROMA CLUB TERMS & CONDITIONS

1. For each £1.00 spent on eligible products on the Natroma website, 1 Loyalty Point will be awarded (this excludes any postage and packaging charges).

2. Each Loyalty Point has a redemption value of 5p, but has no cash alternative.

3. Natroma Club points are not awarded on Holistic Therapy treatments, Sale or end of line/discounted items or when Natroma Gift Vouchers are redeemed.

4. If a purchased product is returned for a refund, the points value of the item will be debited from your points balance.

5. Loyalty points are valid for 12 months - so make sure you redeem them within a year, otherwise they'll be lost.

6. From time to time we may offer Natroma Club bonus points, and these are not transferable and expire after 12 months.

7. Natroma Club points cannot be collected on wholesale orders.

8. Natroma reserves the right to amend the conditions or cancel the Natroma Club scheme at any point.