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Terms and Conditions

1. Introduction

The Natroma website is operated and owned by The Natural Soapworks (referred to as or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website to visitors (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and other information sections of this website.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither The Natural Soapworks nor any third party provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website and shall not be bound in any manner by any information contained on the website. The Natural Soapworks reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information, and is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this website at your own risk. If you find an error or omission at this site, please use our contact form.

3. Trade Marks

The trade marks, names, logos and service marks displayed on this website are registered and unregistered trade marks of The Natural Soapworks and it's skincare and holistics brand name Natroma. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of The Natural Soapworks.

4. External Links

External links may be provided for your convenience, but they are beyond the control of The Natural Soapworks and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of The Natural Soapworks. Please use our contact form if you would like to link to this website.

5. Product Information

Please read the information supplied about each Natroma product, and if you have any queries regarding the ingredients or suitability for use, please contact The Natural Soapworks and we’ll be happy to offer further advice. As with any skincare product, customers with sensitive skin are advised to perform a test patch before using a new product for the first time.  If you have any medical concerns regarding products containing essential oils (such as when pregnant, lactating or with certain medical conditions), please consult your medical practitioner or a qualified aromatherapist for futher advice before making a purchase.  We do not recommend using some products containing essential oils on young children.

It is suggested that our natural skincare products are kept in their original packaging and stored away from direct sunlight and are protected from extremes of temperature.  In particular please avoid leaving products on window sills, near to radiators or in locations with high humidity.  Please note that some products are labeled using environmentally friendly inks which may fade or discolour over time or if subjected to excess sunlight.  The Natural Soapworks reserves the right to change the packaging, appearance and aroma of products at any time.  Our products are handmade, so there will be slight variations between batches which may affect product appearance, aroma and viscosity.  We reserve the right to withdraw any products at any time.

6. Cancellations and Returns

For cancelled orders that have been despatched, or if items are found to be unsuitable we will offer a no quibble refund or replacement to the value of the goods, provided they are returned to us unopened and in a saleable condition.  Returned items must be sent back to The Natural Soapworks within 14 days.  Unfortunately in these cases we are not liable for postage costs, so you will need to pay for the return of these items before a refund or replacement is provided.  We reserve the right to refuse to make a refund or exchange goods if unsuitable goods are returned to us that have been used, damaged and have not been returned in their original condition.  Provided the above conditions are satisfied, The Natural Soapworks will issue refunds within 30 days of the date of the invoice.  We will reimburse post and packaging for any goods which are found to be faulty, and have been returned for replacement.  These conditions do not affect your Statutory Rights.

7. Warranties

The Natural Soapworks makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your personal information or material and information transmitted over our system.

8. Disclaimer of Liability.

The Natural Soapworks shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.

9. Use of the Website.

The Natural Soapworks does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to The Natural Soapworks that you are legally entitled to do so and to make use of information made available via the website. 

10. Website Images and materials

All images and material displayed on this Website are the copyright of The Natural Soapworks, so materials and information may not be downloaded or copied for the purposes of being sold, republished, reproduced, transmitted, posted or uploaded to other websites or otherwise dealt in or with, without the prior written authority of The Natural Soapworks.  

11. Alteration

The Natural Soapworks may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions and unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website. The Natural Soapworks reserves the right to alter or change any product or price without any prior notice. Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

12. Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please use our contact form.