Information on how to place a Natroma Website Order
Natroma offers a mail order service throughout the UK. We also operate Click & Collect and a local delivery service to areas in and around Stourbridge and the Black Country.
Adding items to your basket:
Simply place your required items in the shopping basket - each product has blue/green Add to Basket button.
Where items have different fragrance options, there is a drop down list, so simply click on the down arrow button to reveal your choices. Some hampers can be customised, so select the various fragrances or ribbon options before adding to basket.
Look our for multi-buy offers - we try to save you money where we can!
If you have any queries about the suitability of any of our products, please give us a call or fill in the contact us form - we'll be very happy to offer you further advice so you can select the right products for your skin.
Once you've finished shopping, return to the shopping basket. You will see a list of the items you intend to purchase, and underneath is a section called Select Delivery. Click on the down arrow to reveal your delivery options.
Our shipping order is: Priority signed for and Priority (within 1-2 working days), Standard Signed for and Standard (within 2-3 working days) and orders with free delivery (usually 3 working days, once other paid postage orders have been processed).
Standard UK delivery (Royal Mail 2nd Class, excluding Channel Islands, Isle of Man) is £3.95 for orders up to £34.99 and then free over £35
Priority delivery (Royal Mail 1st Class) is a faster service at £4.95. Heavier Priority orders will automatically be upgraded to courier (we usually use DPD).
Signed For upgrade (includes Channel Islands and Isle of Man) is an additional £1.10 per parcel - we're simply adding the amount that Royal Mail charges for this service and it gives the added piece of mind that your parcel will be signed for at the point of delivery. This is a good idea, when you're sending a surprise parcel directly to the gift recipient.
Courier (usually DPD) is £8.50 and is a 1-2 day service that will require a signature on delivery.
For local customers there is also the option to Click & Collect.
We currently do not ship to EU countries, but may offer overseas deliveries again in the future.
Add any gift voucher code or discount code if you've received one via our Natroma News newsletter.
Create an Account/ Loyalty Points
Please consider creating an account rather than checking out as a guest - it's the only way to collect Natroma loyalty points.
If you create a Natroma account, you will earn loyalty points on your orders. You receive a point for every £1 spent, and each point is equivalent to 5p off a future order. You cash in points on the basket page by clicking the box that says Use Points. Remember to use your points since they expire after 12 months.
We can only set up Local Deliveries, once a customer has set up an account. We offer local deliveries to customers who are vulnerable/shielding and live within a 3 mile radius of Ruskin Glass Centre. Please e-mail or telephone us if you're placing a 1st order and would like to know if we can offer you a local delivery - please do this before you checkout your basket.
Please fill out your name and address, and you'll have the option to change the address if you'd like a parcel sent direct to another person/gift recipient.
When ordering hampers you can add a gift message here too.
Then confirm your delivery method.
Check the tick box, if you'd like to receive Natroma News - we send very occasional updates with offers, new product information, Covid-19/order information. We never pass or sell this information to anyone, other than when booking courier deliveries. If you do not opt in, we cannot send you any correspondence so you'll miss out on offers and discount codes .
Click Submit & Continue
You will then be transferred to the payment screens. These are secure screens away from our website - we do not hold any payment information ourselves.
Our payment preference is via Worldpay which allows you to securely pay using most leading debit and credit cards.
Once your payment has been received, you'll receive an e-mail confirming your order details.
You can monitor your order progress by logging into your account. We will always try to ship orders promptly, but please allow a little extra times when we're busy with seasonal orders such as Christmas.
You will receive a 2nd e-mail once we have posted your order - this is typically 1-3 working days after receiving your order. We provide a speedy service, but sometimes orders can be delayed where items need to be manufactured. If we can see that your order will be delayed for more than a few days, we'll contact you to make sure this is okay.
Click & Collect orders may also take 1-2 days to get ready (we work on orders in the order they arrive) so please wait for the confirmation e-mail or telephone call before calling into our shop.
We are currently sending most of our orders out on a Royal Mail 2nd class service. It typically takes 2-3 days to arrive once the parcel has been sent, but due to Covid-19 may take longer if the local area is experiencing staffing shortages. We'd ask you to please be patient during these difficult times. The Royal Mail service is proving to be far more reliable than many courier services so we are confident your parcel will arrive safely, but it may take slightly longer than usual. We have tracking information for every parcel we send, and if one goes missing we will follow the Royal Mail procedures to identify what has happened and to recover your order. Sometimes this can lead to a short delay since Royal Mail will not investigate until a certain number of days after the expected delivery have passed. The vast majority of delayed parcels eventually arrive safely so we thank you for your understanding and will be happy to send you the tracking number should you have any concerns.
Thanks for reading, and we hope this information about Natroma orders is helpful!