Newsletter

Sign up for the latest news, offers and ideas

Email Address:

Shop by Price

Questions

Do you really make your goats milk soaps and cosmetic products yourselves?

Yes everything continues to be handmade by us and to our specification!  We know that many small skincare companies choose to use generic cosmetic bases, to which they add fragrances before packaging.  But we'd much rather develop our products ourselves and hand make them in-house - we want absolute control over each formulation and the ingredients that are used.  We know what's good for sensitive skin so it makes sense to use this knowledge to create something unique that works, rather than just adding a fragrance to a commercial cream.   

What's so special about goats milk soap?

On the internet you'll probably find all sorts of claims about using goats milk in cosmetics.  Without a doubt it does contain lots of proteins, vitamins and minerals that aren't found in other cosmetic ingredients, but do they really solve skincare problems like eczema and psoriasis?  We'd agree that goats milk can help with allergies when it's ingested, but it's less clear what happens when the milk is applied topically.  What we can say, is that our original soap recipe didn't contain any goats milk.  The soap sold very well, but we decided to see if the addition of goats milk could make a difference to our eczema.  So we perfected a new soap recipe which definitely felt creamier than before and introduced a single variety of goats milk soap to the range....and as they say, the rest is history.  Within a matter of weeks our customers only wanted to buy goats milk soap, even though it was more expensive than the other soap bars.  In the end we stopped making our standard soaps, and our special goats milks soap recipe has been the same ever since! 

Should I avoid certain ingredients in cosmetic products?

Definitely - we always encourage our customers to read the labels of any cosmetics before making a purchase!  Quite often products are promoted as being natural, but they contain high percentages of not so natural ingredients in their formulations.   You will never find parabens, petrochemical derivatives (petrolatum and mineral oils), synthetic detergents like SLS, phthalates, propylene glycol, PEG's, triclosan etc in our products.   We're also very picky about colours and fragrances, so will never ruin our natural cosmetic formulations with lurid synthetic colours or fragrance oils.  In our experience, all of these can be skin sensitisers and should be avoided if your have a sensitive skin condition like eczema, acne, rosacea or psoriasis.  It's far better to select more natural ingredients such as botanical oils, carefully selected essential oils and gentle cosmetic ingredients that work in harmony with the skin, instead of causing allergic reactions.

How natural are your soaps and skincare products?

We’d be the first to agree that “natural” is a term that’s often abused in skincare.  Many so called “natural” products contain a cocktail of ingredients, with only a small proportion from a genuinely natural source.  We therefore guarantee that all of our products contain generous amounts of cold pressed (often organic) oils, butters, hydrolats (flower waters), essential oils and botanical extracts.  We only source our ingredients from reputable suppliers – many of whom have Soil Association accreditation or are members of the Aromatherapy Trade Council.
Why do you only use essential oils in your natural cosmetics?

Our founder Sarah is a Clinical Aromatherapist.  She's been trained in botany and essential oil chemistry, so understands the therapeutic properties of essential oils and how they can be blended into a synergy that supports the skin whilst smelling gorgeous.  At Natroma, we go to huge amount of effort to create skincare products that are as natural as possible.  So it seems right to only use essential oils in our products, because they offer so much more than  synthetic fragrance oils that only provide a pretty aroma.

I have sensitive skin so can I use your skincare products?
The majority of the Natroma creams contain organic hydrolats, and in many cases this is the only form of aroma within the formulation.  The Chamomile range was specially developed to suit sensitive skin and has a calming effect on delicate skin conditions.  Aromatherapy grade essential oils are contained within some formulations, so if you have any concerns about using these, we’d suggest that you purchase one of the small tester sizes before committing to a full size product.  As a precaution, we'd recommend that you perform a patch test (try a small amount of cream on the delicate skin of the inner elbow, or the skin behind the ears) if you have any concerns.
 
Are your creams like commercial ones?
 
You will probably find that all of our handmade aromatherapy products are more concentrated than the ones you find on the high street. This is part of the reason why we sell them in smaller containers – it’s better to purchase only what you need so the ingredients are fresh and retain their full potency.  We’d also suggest that “less is more”, so you’ll only need a small amount to provide the correct amount of coverage over the skin.  Simply apply a small amount with the fingertips and gently smooth onto the skin, gently patting with the ring finger around the delicate eye area.  Try out a small amount before adding more, since the formulations are concentrated but should not feel greasy on the skin – if they do, you’ve used too much.
 

Why are you packaging some products in plastic?

We have chosen airless pump dispensers for a number of our  handmade cosmetics, since these protect the organic active ingredients and help the product to last for longer.  Open jars aren't very hygienic since you introduce bacteria every time that you put your fingers into the product.  So by using airless packaging, we can use less preservatives - much better for natural skincare!  They are a handy size, and pump out a set measure of the product in a very hygienic way.  They are also lightweight and more suited to mail order – saving on the weight of each package which is better for the environment.  Anything packaged in white containers will contain organic hydrolats or water, so contains a small amount of preservative.

Why are there preservatives in some of your products?

Preservatives are necessary to prevent water containing products from being contaminated by mould or bacteria.  As soon as water is introduced to any skincare product it provides the ideal environment for “nasties” to multiply and potentially cause damage to the skin when the skincare product is used.  We only use low percentages of a preservative which is accepted in organic Soil Association products, and have deliberately excluded parabens preservatives from all of our formulations.   But we can see that some customers would prefer to not have any preservatives in their skincare – if this sounds like you, please make your selection from products contained within glass containers on this website.

 
Are your products tested on animals?
 
Absolutely not - we only test our handmade products on human volunteers....and there's usually a queue!  All of our Natroma facial products are suitable for vegetarian and vegan customers since our ingredients are botanical in origin.  More importantly our products proudly carry the 'Leaping Bunny' logo.  This internationally recognised logo shows that we have been approved under Cruelty-Free International's (part of BUAV) Humane Cosmetics Standard.  The standard requires us to make checks on every cosmetic ingredient that we purchase to ensure that they have not been tested on animals.  We are opposed to any form of animal testing and have never commissioned any cosmetic testing on animals since we started our company in 2006.