Covid-19 Postal Delays

We are aware that Royal Mail are doing everything they can to deliver parcels as soon as possible.  In many parts of the country they are doing an amazing job when you consider they are coping with a massive increase in posted items during the lockdown and Covid-19 related staff illness.  Unfortunately today Royal Mail have issued a service update, explaining that several areas in the UK will have significant delays with a limited delivery service due to resourcing issues.

We are therefore asking customers to allow 10-14 days for your orders to arrive if you have chosen a Royal Mail delivery.  We are currently shipping orders within 1-2 working days, so if you need an item to arrive quickly please upgrade to the courier delivery option.  

We dispatch Natroma orders in the following priority order:

- Courier

- Priority signed for (we upgrade to courier on heavy orders)

- Priority (we upgrade to courier on heavy orders)

- Standard signed for

- Standard

- Free delivery


A limited Royal Mail delivery service can be expected in the following areas:

Ashford (TN23-TN27)

Barnsley (S70, S71, S72 and S75)

Basildon (SS13-SS16)

Bow (E3)

Bury St Edmunds (IP28-IP33)

Chelmsford (CM1-CM3)

Christchurch (BH23)

Daventry (NN11)

Debden (IG7-IG10)

Enfield (EN1-EN3)

Grays (RM16-RM20)

Hampton (TW12)

Highbury (N5)

Hornsey (N8)

Horsham (RH12, RH13)

Ilford (IG1-IG6)

Leeds City (LS1-LS5)

Lewisham (SE13)

Magherafelt (BT45, BT46)

Margate (CT7-CT9)

Rugeley (WS15)

Somerton (TA11)

South Ockendon (RM15)

South Woodford (E18)

Upper Holloway (N7)

Wandsworth (SW18)

Wellington (TA21)

Widnes (WA8)