Shipping Delays after 25th November
UPDATE 10/12/21 - We are now up to date with website orders, so we're shipping parcels within 1-2 days depending on the postage selected. Orders placed during the weekend of 11/12th December will be processed within a couple of days but please note our last orders deadline of 17th December - please order as early as you can to give Royal Mail the best possible chance of delivering your parcel before Christmas. After the 17th we'll keep processing orders until 23rd December when we close, but cannot guarantee that orders will arrive in time for Christmas.
We'll soon be attending a week long external event - Birmingham Christmas in Cathedral Square Market between 29th November - 5th December 2021.
We'll be working very long hours so our shop will be closed during that week and we'll be unable to process website orders or visit the Post Office. So website orders placed after Thursday 25th November will be delayed.
While we are away, we're currently planning to allow the website to continue to accept orders and we'll begin to process them once we return to work on Tuesday 7th December.
Orders with Courier/Priority postage will be processed first, then orders with paid Standard postage and then orders with free shipping. Orders will be processed according to postage priority in the date order they arrived. So if your order is urgent or you are concerned about receiving items before Christmas, please place your order before 25th November or consider upgrading the postage to Priority or Courier if you order while we are away.
We expect to be very busy when we return from the Birmingham Market and are expecting to have a backlog of orders. So we will only allow the website to continue accepting orders on items where we have stock, or we feel there is sufficient time for us to manufacture fresh products before Christmas.
Please do not panic, there is still plenty of time to receive your orders in December and we'll do everything we can to ship orders as quickly as possible.
Click & Collect
Local customers will still be able to place orders via Click & Collect while our shop is closed (this will reserve the stock for you) but please wait for us to send the 2nd e-mail before visiting the shop to collect your order. Please note that our shop will also be closed on Saturday 11th December 2021, while we attend the Christmas Fayre at Aston Hall.
Our shop will have extended hours Tuesday 14th - Saturday 18th December between 10.30am - 4pm.
Last Orders Deadline - Thursday 16th December 2021
This year, the last date for ordering Christmas items will be: Thursday 16th December 2021. After this date, we'll continue to post out orders but cannot guarantee they'll arrive before Christmas.